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VetWise
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24/7 · Licensed RVTs & Veterinarians

One Call. Complete Care. Every Time.

VetWise isn’t software you have to run — it’s a complete care pathway with a licensed professional at every step. When your practice closes, real RVTs and veterinarians pick up, triage every patient, and route each case to the right outcome.

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  • Trusted by 1,600+ practices
  • 750,000+ live calls handled
  • RVTs with 10+ years’ experience
A licensed RVT triaging an after-hours call by monitor light

Choose your care pathway

Start with core coverage. Add scheduling when you’re ready.

Both pathways are staffed by licensed RVTs and veterinarians working in your practice’s name — never a chatbot, never an untrained call centre.

Virtual Veterinary Support (VVS)

Core

24/7/365 licensed triage and veterinarian support for your after-hours calls.

  • Efficient intake by licensed RVTs
  • Veterinarian telemedicine support for complex cases
  • Answered in your practice’s name
  • Full medical records in SOAP format
  • Custom triage protocols built around your standards

Relay

Enhanced

Everything in VVS, plus non-emergencies auto-scheduled straight into your practice calendar.

  • Automatic booking into your practice calendar
  • Your own DVMs handle after-hours telemedicine
  • You control pricing and billing
  • Patient notes synchronized before the appointment
  • We answer as your practice

How a call flows

Four steps, a licensed professional at each one.

  1. 01

    Efficient Intake

    Every after-hours call is answered promptly and calmly, in your practice’s name — the owner never reaches a recording or a queue.

  2. 02

    RVT Assessment

    Licensed technicians — 10+ years’ average experience — assess the patient against your protocols and determine urgency.

  3. 03

    Veterinarian Telemedicine

    When a case needs a doctor, a veterinarian is available 24/7 to consult over telemedicine, within scope.

  4. 04

    Clinical Outcome

    The case is routed to the right outcome — ER referral, virtual telemedicine, or a documented medical record waiting for you in the morning.

Possible outcomes

Every call ends in the right place.

Truly urgent

ER Referral

Life-threatening cases are escalated to an emergency hospital right away — for example GDV, toxicity, or trauma.

Urgent but stable

Virtual Telemedicine

Stable cases are managed virtually and documented — for example vomiting, limping, or a skin concern — so the owner is guided without an unnecessary ER trip.

A typical night

Meet Mrs. Johnson.

A worried pet owner on the phone at night, comforting their dog

Without VetWise

  • Calls after hours and gets no answer.
  • Panics and drives to the emergency hospital.
  • Pays roughly $400 in ER charges.
  • Your practice loses $200+ in revenue that walks out the door.

With VVS

  • Reaches a licensed professional 24/7 — answered in your name.
  • Gets an RVT assessment and, when needed, a veterinarian consult.
  • Avoids roughly $500 in unnecessary ER costs.
  • The full record lands in the platform, ready for your morning.

This happens 60+ times per month at a typical practice with 4 FTE veterinarians.

What you get

Coverage that protects your patients and your practice.

24/7 Licensed Coverage

Licensed RVTs and veterinarians answer around the clock — nights, weekends, and holidays.

Expert Triage

Real clinical triage against your protocols, so true emergencies are caught and scares are calmed.

Complete Medical Records

Every interaction documented in SOAP format and waiting in the platform.

Revenue Protection

Non-emergency clients stay yours instead of walking into a competitor’s ER.

Enhanced pathway

Relay turns after-hours calls into next-morning appointments.

Relay builds on VVS so your practice keeps more of the care — and the revenue — in-house.

  • Your DVMs handle after-hours telemedicine.
  • You control pricing and billing.
  • Non-emergencies auto-book into your calendar.
  • We answer as YOUR practice.
Explore Relay →

Every practice is different

Let’s talk about your after-hours calls.

Fifteen minutes. We’ll look at your call volume and show you exactly how the care pathway would work for your practice — a real person, not a sales pitch.

Let’s talkCalculate your ROI →